Sage CRM integrates out-of-the-box with Sage Accpac ERP, delivering end-to-end business integration. The Sage CRM front-office is powered by data from the back-office to give sales, marketing, customer service and other front-office staff a true 360 degree view of customers across front- and back- office functions, differentiating it from many other CRM solutions in the market today. Benefits of integrated CRM:

• Increase Profitability with True 360° Customer Visibility
• Improve Collaboration with Front to Back Office Data Consistency
• Information is captured once at source without having to rekey and re-validate as it passes from one system to the next
• Accurate and up-to-date customer data is available to all authorized employees at all times
• Reduce Costs with Straight Through Processing

Additional Benefits of SageCRM Technology and Collaboration

Architecture and Technology

SageCRM is based on a modern, open Service Oriented Architecture (SOA) which future proofs your investment—it offers unmatched flexibility and performance with advanced features, industry-leading technology, and a robust architecture built to stand the test of time. Third-party applications such as line-of-business or legacy applications can be easily integrated with your SageCRM system via the standards-based web services interface.

Configurable and Customizable

Deploy SageCRM in the way that best fits your organization to increase user adoption and ensure business efficiency. SageCRM provides configuration tools to rapidly modify and tailor all aspects of the system to align it with your business processes. Users can add or modify fields as required, change names and titles of fields and tabs, and change permissions on a field. SageCRM comes with an in-built workflow engine which is completely customizable to your unique business processes.

Interactive Dashboard

The powerful Interactive Dashboard enables users to define their own personalized and intuitive workspace, ensuring that all content is relevant and appropriate to their needs, enhancing the user experience and maximizing the productivity of your staff. The Interactive Dashboard is an intuitive and customizable workspace from which users coordinate and manage all their daily tasks and activities. Built on leading-edge AJAX technology, information is pulled from inside SageCRM, from websites, and from integrated Sage ERP applications and displayed on the dashboard. The content and layout can be customized and personalized using drag and drop capabilities, delivering a rich, personalized user experience.

Automated Process Workflow

Ensures that actions requiring attention or escalation are automatically routed to the appropriate employees or partners and automates your most critical business processes to ensure nothing or no one “falls through the cracks”. Integrating straight-though business processes across the front- and back-office is easy with the automated and customizable workflow. Through its powerful workflow engine, SageCRM delivers improved business process automation, making your entire organization more effective and efficient.

Global Deployment

SageCRM, included as part of the Sage Accpac Extended Enterprise Suite, provides multicurrency, multi-lingual support from a single code base—English, U.K. English, French, German, Spanish, Dutch, and Japanese—making this solution the logical choice for businesses around the world. SageCRM's single server installation and web browser access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.

In Product Training and Coaching

Drive user adoption by guiding regular and infrequent users though the system, and improves the user experience by making SageCRM easier to use. SageCRM comes with a range of in-product training tools out-of-the-box including built-in training movies, quick tips on recurring themes, and on-screen coaching throughout the application.

Read More: SageCRM Architecture