With SageCRM, included as part of the Extended Enterprise Suite, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Check out these powerful features:

Web Self-Service
SageCRM Web Self-Service customers can track progress themselves and access front- or back-office data relevant to their needs at their convenience, increasing their satisfaction while reducing business overhead. This powerful tool allows customers and partners to access information, log cases, and request service and support over the web whenever they want. Customers receive information based on their preferences, requests, and history through customized customer and partner portals. When integrated with Sage ERP applications, SageCRM can be used by organizations to give customers controlled access to information normally held in the back-office such as customer account look-up, order deliver status, and the ability to create orders and quotes directly.

Computer Telephony Integration
In addition to automated process workflow, SageCRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customer's complete CRM history including, fax, personal visits, phone and email is viewed through automated screen "pop-up" functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. SageCRM provides full integration to all standard third party telephony software leveraging existing automation such as call escalation, routing, call queuing and reporting functionality. A central repository for all customer data SageCRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your call center.