We’re restructuring our internal business management systems and when we do, you’ll see a new, streamlined self–service website–the Sage Customer Portal.

Our new system will allow us to provide you with more efficient service. We’re looking forward to the positive changes it will bring and to involving you in the transition. You’ll continue to see information from us over the next several weeks as we move closer to the system and customer portal implementation date: April 26, 2010.

Phone support changes

Your current 7 digit “Client ID” will be replaced with a NEW 10 digit “Account ID.” You’ll receive your new number via email within the next few weeks.
When you call our customer support center, you can use either your current Client ID or your new Account ID; however, by using your new Account ID, you’ll help us access your records more quickly and efficiently.

Sage Customer Portal

Our new business management system allows us to provide you with greater access to online support and information through Sage’s new Customer Portal. You will receive the site’s new URL and instructions for accessing the portal in the next few weeks. Please note that the email address you have on file with Sage will be your User ID to access the Sage Customer Portal.

NOTE: If you are using your Sage Business Partner’s email address as your point of contact, you will need to replace it with your email address to ensure you receive your User ID.

Please take some time to review the Frequently Asked Questions.

If you have concerns or would like more information regarding these changes please contact us at customer.portal@sage.com.

Thank you for patience and co-operation as we transition to a new internal system and customer portal.